🔁 Return & Refund Policy – Fotocase
🎨 Custom Products
All Fotocase phone cases are custom-made and personalized based on the information and images provided by the customer.
Because of this, all sales are final. We do not accept returns, exchanges, or refunds for:
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❌ Change of mind
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❌ Incorrect photo uploads
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❌ Incorrect device selection
📦 Damaged Items (Only Refund Exception)
Refunds or replacements are only offered if the item arrives damaged during shipping.
If your item arrives damaged, please contact us within 7 days of delivery with:
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🧾 Your order number
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📸 Clear photos showing the shipping damage
Once verified, we will offer a replacement or refund at no additional cost.
🚚 Lost Packages
If your order is confirmed as lost in transit, we will offer a replacement or refund after completing an investigation with the carrier.
⏳ Order Cancellations
Orders can only be cancelled within 12 hours of purchase.
After this time, production begins and the order can no longer be cancelled.
📩 Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
support@fotocase.net